SaaSTriX offers industry-leading expertise in developing customized Salesforce solutions for all supported technologies like Wearable & Mobile Devices, Web Browser Technology and Desktop Applications using the Agile Development Framework.
Our functional and technical experts work in a collaborative manner and involve the customer from the outset to integrate with their organization’s needs. Together, we explore ideas, identify requirements and areas of improvements, define functionalities, and set a successful implementation plan in execution to achieve desirable milestones and deliverables.
Complete Digital transgformation Services
Our Digital transformation services involve leveraging technology and data to enhance customer interactions, streamline business processes, and improve overall customer experience. These services typically focus on implementing or upgrading CRM systems, integrating them with other systems and platforms, and optimizing their usage to drive business growth.
Here are some key aspects of this tranformation services :
Transformation strategies and Roadmap aliging to business objectives
Service providers assist organizations in defining their CRM strategy and roadmap by understanding their business objectives, target customers, and desired outcomes. They help align CRM initiatives with broader digital transformation goals and design a roadmap to achieve them.
Implementation, customisation and data migration
Digital transformation services include the implementation, customization and data migration of CRM platforms to meet specific business requirements. This involves configuring the CRM system, creating custom workflows, and integrating it with other enterprise systems like ERP (Enterprise Resource Planning), marketing automation tools, or e-commerce platforms.
Data integrations and analytics
Service providers help organizations integrate their CRM systems with various data sources, such as customer databases, social media, and third-party applications. This integration enables the capture, consolidation, and analysis of customer data for better insights and decision-making. Advanced analytics and reporting capabilities are often implemented to derive actionable intelligence from the data.
Omnichannel customer experience
Digital transformation services focus on delivering a seamless and personalized customer experience across multiple channels and touchpoints. They enable organizations to integrate CRM with various communication channels like email, social media, live chat, and mobile apps, ensuring consistent customer interactions and data synchronization.
Mobile Platform
With the increasing use of Mobile devices, digital transformation services help organizations extend CRM capabilities to mobile platforms. They develop mobile CRM applications or optimize existing ones to provide on-the-go access to customer data, collaboration features, and real-time insights.
Change management and train the trainers program
Successful digital transformation in CRM requires effective Change Management strategies and user adoption. Service providers support organizations in managing the cultural and operational changes associated with implementing new CRM systems. They provide training programs, user support, and ongoing maintenance to ensure smooth transition and continued success.
AI and Data analytics
Implementing AI (Artificial Intelligence) and data analytics services can significantly transform businesses by unlocking valuable insights, improving decision-making processes, and enhancing overall efficiency. Also leveraging the power of language model developed by OpenAI ChatGPT to enable deep learning techniques that generate human-like text and responses to various prompts.
Salesforce Cloud Services Offerings
Sales Cloud
Empower your sales team to accomplish their targets by providing the right tools and automated processes to increase their productivity. SaaSTriX helps businesses grow easier and faster through Sales Cloud automation tools to enable you to sell faster to both prospects and existing customers, grow accounts, get more leads, close deals faster, accelerate productivity, and make insightful decisions with up-to-date data. Our Salesforce Sales Cloud Solutions empower your sales rep so that they can only focus on sales and perform well. Our consultants specialize in setup, configure, and customize your Salesforce Sales Cloud to deliver improved sales results and increase revenue numbers. It involves the creation of highly effective email templates, workflow, and approval, custom reports, and dashboards, customized for your industry and business needs.
Service Cloud
Achieve excellent customer satisfaction by building an omnichannel customer service solution for a streamlined experience. SaasTriX specializes in the setup, configure and customizing your Salesforce Sales Cloud to deliver improved sales results and increase revenue numbers. It involves the creation of highly effective email templates, workflow and approval, custom reports and dashboards, customized for your industry and business needs.
Marketing Cloud
Redefine the way you engage with your customers with real-time intelligence, combined data, and calculated guidance for upcoming campaigns and marketing initiatives to sculpt their journeys. Nurture prospects to sincerely engaging leads potent enough to be converted while providing your marketers the meaningful actionable insights. We help you build a scalable and confident platform that links your entire business process across departments & people.
Experience Cloud
We recognize an organization’s need to connect with the people who matter most to your success is a top priority. Experience Cloud connects you to the people you most want to cultivate and empower, from consumers to vendors to stakeholders. Engaging customers, employees, donors, volunteers, and stakeholders is fundamental to the growth of any operation – whether you are running a company or local non-profit.
SaaSTriX consultants provide you and your businesses the roadmap needed to manage these connections in a personal, yet efficient way leveraging Salesforce communities, Ecommerce and portals draw on the platform’s powerful features and analytics engine, so you can easily and effectively manage communities interactions.
Integration Services
Enable you to effectively integrate the data in various systems on your landscape thereby empowering your business team with consistent and coherent data that does not require manual efforts for reconciliation. With the best and latest industry standards in building scalable and reusable integrations that can support your growth journey without worrying about the nitty gritties of data sanity that take away a lot of time of your business from driving business and revenues. We are experts in various iPaas based integration solutions like Mulesoft, Boomi and Salesforce customer API solutions.
Middle Office Solution Offerings
Configure-Price-Quote (CPQ)
Quote-to-Cash offering helps companies to transform the customer and employee experience, empowering them throughout the whole sales cycle by setting up systems to support growing businesses. CPQ Solutions help businesses increase sales efficiency and accuracy while shortening sales cycles. We have a dedicated team of highly skilled CPQ, Order Management & Billing consultants, who have the expertise and project experience to help you assess, design, and build simple and accurate quotes, create cleaner proposals and streamline billing and invoicing processes.
Contract Lifecycle Management (CLM)
Qualified professionals with varied domain knowledge on contracts, streamlining negotiations, and handling smart contract management using various tools. Close more deals and increase your sales by creating automated contracts. CLM facilitates any firm to compile and update contracts swiftly and with precision. We specialize in providing Contract Lifecycle Management services that manage all processes from initiation to contract renewals, Obligations management, tracking & notifications, Manage Clause libraries, Risk Ratings & Negotiations.
Order Management
Build orders right from your quotes. Increase order accuracy with automated flows to create order details, and reduce cost leading to savings through Order Management & Orchestration framework. Get inventory insights, Real-time order status updates for better customer service. Order Management empowers any organization to manage Sales Order to Fulfilment Order process and synchronize data in right manner to downstream applications.
Billing & Invoicing
Automate billing & invoicing for better customer experience and managing invoices and online orders. Integrate payment terminals and gateways to process online payments and credit cards. Manage renewals more with higher efficiency and accuracy.
Specialized Services Offerings
Value Consulting
Architecture & Integration Services
Experienced Architects providing advisory across Client Architecture landscape by integrating Salesforce to other systems through API led design using middle-wares or direct integrations.
Ecommerce & Portal Solutions
Leverage Salesforce platform capabilities to provide customers with Self Serve, Overcome Geographical Limitations, Gain New Customers, Reduce Costs, Shopping cart experience, Enable Promotions, etc.
Knowledge & Training Services
Training courses with a wide range of topics to suit every user base. Training by experts with over 15 years of Salesforce experience. Customized Salesforce Platform, Technical, Functional Specific, Quote to Cash, CPQ, Contract Management, Order & Billing Management courses based on your specific requirements.